Saturday, 11 October 2008

Weird Coincidence? I don't think so.

Help for problem pokie gamblers is as easy as a caring tap on the shoulder and the offer of a break and a chat.

The last PokieAct post was about a woman who had lost $350,000 at the Skyways Tavern. I expressed the view that if Woolworths were truly committed to minimising the harm that pokies cause, the gaming staff at the Skyways would have helped this woman.

No elaborate electronic devices needed.

No focus group research.

Just human touch.

But you have to have the right people in place and then train them to do the right thing.

With at least one of their pokie venue hires Woolies seems to have failed even this standard.

A man who persuaded his pregnant lover to help him stage a $200,000 holdup at the pokies venue where he worked has been jailed for at least 15 months.

Read the full report by clicking here.

Obviously, this guy was not the kind of person who you would employ to supervise your pokie venue as night gaming manager.

The pokies venue he worked at and robbed was the Skyways Taverner Hotel. The same venue where Connie lost her $350,000. This is another piece of the Woolworths pokies pub management picture. Its ugly.

1 comment:

Anonymous said...

It is all well and good to say that had the staff offered the woman a chat and a break they may have gotten her onto the road to recovery.

I work in an ALH run venue in Queensland, and as a gaming staff member I am NOT ALLOWED to do this.

Every day, WITHOUT FAIL, there is some poor addict sitting at the pokies who I want to "have the talk with."

But if I did, and management found out, I would most likely be fired.

The addict has to ASK us for help first and ONLY then can we refer them to our CLO (Customer Liason Officer) who then deals with self-exclusion and all that business.

It really is a sick system designed to propagate the wave of gambling, not to stem it.

I have had my manager walk in on slow days, take a look around and say "this is pathetic."

Pathetic? Pathetic that the place isn't packed out with pensioners, kids barely out of their teens, mentally handicapped and single parents throwing their money away?

I'm not entirely sure how I restrained myself from walking out of the job at that exact moment, but I need to eat I guess.